Frequently Asked Questions (FAQ)
Welcome to the Guerra Sports FAQ page! Here you’ll find answers to commonly asked questions about our products, shipping, returns, and more.
1. Ordering and Payment
Q: How do I place an order?
A: Browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your order.
Q: What payment methods do you accept?
A: We accept major credit/debit cards.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped, you can request changes or cancellation by contacting our customer service team at [email protected].
2. Shipping and Delivery
Q: Where do you ship to?
A: We ship to locations worldwide. Check our shipping page for details on specific regions.
Q: How long does delivery take?
A: Delivery times vary by location and shipping method selected. Estimated times are provided at checkout.
Q: How much does shipping cost?
A: Shipping costs depend on your location and the size/weight of your order. The total cost will be calculated at checkout.
Q: Can I track my order?
A: Yes, once your order is shipped, we will send you a tracking number via email to monitor your delivery status.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 14 days of receipt, provided the items are unused, undamaged, and in their original packaging.
Q: How do I initiate a return?
A: Contact our customer service team at [email protected] to receive return instructions and authorization.
Q: How long does it take to process a refund?
A: Refunds are processed within 7-10 business days after we receive the returned item.
Q: Are your products available in different sizes?
A: Yes, most of our sportswear and gear come in a range of sizes. Size guides are available on product pages to help you choose the right fit.
Q: What if an item I want is out of stock?
A: Out-of-stock items are restocked regularly. You can sign up for restock notifications on the product page.
5. Account and Support
Q: Do I need to create an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping details, and enjoy a faster checkout process.
Q: How can I contact customer support?
A: You can reach us via email at [email protected] or through the contact form on our website.
6. Miscellaneous
Q: Is my personal information secure?
A: Yes, we prioritize your privacy and use industry-standard security measures to protect your data. For details, please refer to our Privacy Statement.
If your question wasn’t answered here, feel free to reach out to us at [email protected]. We’re happy to help!